FAQ

Got Questions? We Have Answers

We realize that circumstances may, on occasion, cause you to change or reschedule your appointment. To avoid cancellation charges, please notify us of any changes or cancellations to your appointment at least 24 hours in advance. Changes or cancellations made less than 24 hours in advance will incur a charge of 50% of the scheduled treatment(s) and/or service(s). No-shows will be charged 100% of the scheduled treatment(s) and/or service(s).

We strongly recommend that you book your appointments in advance to ensure that your preferences can be accommodated. You can use the book now button or call us at 713-522-2111 to reserve you experience. A credit card number given at time of scheduling is required to secure confirmation of an appointment.

Please arrive 5-10 minutes prior to your appointment time in order to complete any necessary paperwork prior to the start of your services. Services for individuals arriving late will be provided at Chrysalis’ discretion and may be abbreviated as necessary to meet the scheduled completion time to ensure that services for the next scheduled appointment begin on time.

Please arrive 15 minutes before your appointment as you may be required to fill out paperwork. If you are late, we may need to shorten your treatment to accommodate for the next scheduled appointment.

Your comfort and well being are important to us. Prior to receiving your spa services please inform us about any medical conditions. To better serve our “mothers to be” we ask that you inform our receptionists of the length of your term and your expected due date so that extra care and precautions may be taken.

Your comfort is what we strive for! We recommend wearing comfortable clothes or just wearing what you feel the most relaxed in. You will be asked to remove all jewelry, therefore we recommend leaving all jewelry at home.

As a courtesy to other spa clients, children are not allowed in spa treatment areas or left unattended in the reception area. If children accompany you to the spa, please help us ensure the comfort of all guests by respecting that Chrysalis is a quiet zone. Children may not be left unattended in the reception area during treatment.

Chrysalis reserves the right to refuse service to individuals under the age of 18. The presence of a parent or legal guardian in the treatment room during treatment may be required when providing certain services to individuals under the age of 18.

Proof of purchase is required for a refund, exchange or a Chrysalis Gift Card. To receive the full purchase price of the item, the item must be returned to Chrysalis within seven days from the purchase date, unopened, not damaged and in the original package. You will receive a Chrysalis Gift Card up to thirty days from the purchase date. Items not in their original condition will not be refunded.

ALL Jewelry, Accessories, Clothing and Special Orders are FINAL SALES.

Want to Know More?

Feel free to contact us any time

Chrysalis

2615 Southwest Fwy., Ste. 240

Houston, TX, 77098

713-522-2111

Open Hours

Monday – Friday 9am–7pm
Saturday 19am–5pm

Services